Legal Notice Hotel Saint-Cyr Étoile, Paris

Information clause on consumer mediation

After having referred the matter to the service (after-sales, after travel…) and in the absence of a satisfactory response or in the absence of a response within a period of 60 days, the customer may refer the matter free of charge to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on his website:

www.mtv.travel

Litigation

In the event of a dispute between the professional and the consumer, they shall endeavour to find an amicable solution.

If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, i.e. AME CONSO, within a period of one year from the date of the written complaint sent to the professional.

Referral to the Consumer Ombudsman must be made :

• or by completing the form provided on the AME CONSO website: www.mediationconso-ame.com ;
• or by post addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.

Link to the online dispute resolution platform: RLL
https://commission.europa.eu/about-european-commission/departments-and-executive-agencies/justice-and-consumers_fr?In=FR&event=main.home2.show

Right of withdrawal: Consumer Code: Article L221-28

The right of withdrawal guaranteed by the European law on consumer rights does not apply to contracts for :

Accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities that are to be provided on a specific date or during a specific period.

Opposition to telephone canvassing
To oppose telephone canvassing, you can register on :
https://www.bloctel.gouv.fr
Customers have the right to be informed of this right when their telephone details are collected.